Refund policy

Refunds
We have a 3–5-day refund policy, which means you have 3 - 5 days after receiving your item to request a refund. After the 5-day period ends, you will no longer be eligible for a refund. 

To be eligible for a refund, you’ll need the receipt or proof of purchase and a clear photo of damaged goods. 

To start a refund claim, you can contact us at customersupport@thecurlregimen.com.

We will notify you once we’ve received refund request, we will let you know if the refund was approved or not. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@thecurlregimen.com. 

You can always contact us for any refund question at customersupport@thecurlregimen.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.